National Financial Aid Officer

Arizona College of Nursing is a rapidly growing, nursing school that transforms people’s lives by preparing them for careers in nursing and improving communities through the care its graduates provide. As a leading nurse educator, Arizona College of Nursing offers students the opportunity to earn a bachelor’s in nursing in 3 years or less with qualified transfer credits. Our quality nursing curriculum prepares students for an in-demand career to help communities overcome the chronic, well-known, and increasing nursing shortage. Through the execution of a targeted growth strategy, the college plans to meet the growing demand for nurses by launching campuses in markets where bachelor’s prepared nurses are needed.

Putting students first, we are dedicated to providing students with an exceptional education in growing healthcare fields; teaching them relevant, required skills for today and the future. Our culture is positive, supportive, and collaborative. As a team, we continually embrace our core values:

 

Passion: We love helping others succeed.
Excellence: We strive to be the best.
Adaptability: We learn, in part by trying new ideas.
Accountability: We own our results.
Integrity: We do the right thing.

The Financial Aid Officer (FAO)- National Team- serves as a centralized support role within the financial aid colleague job family. This position joins the National Team, which provides an additional layer of financial aid support across all campuses. FAOs in this role help strengthen campus operations by supporting backlog work, assisting campuses during periods of short staffing, and contributing to special projects that improve consistency, compliance, and student service across the organization.

 

National Team Scope: This role is not assigned to a single campus. Instead, the FAO supports campuses across the organization based on operational needs, including backlog reduction, temporary coverage, and targeted project support.

 

National Team Campus Support

• Provide financial aid processing and student support to campuses experiencing backlog volume, staffing gaps, or temporary operational needs.
• Assist with special projects that support department priorities, improve workflow consistency, and strengthen service delivery across campuses.
• Adapt quickly to changing campus needs, priorities, and assignments while maintaining quality, compliance, and timely follow-through.

Financial Aid Counseling & Support

• Advise students and families on financial aid eligibility, application procedures, and available funding sources, including Title IV aid, institutional loans, scholarships, and agency assistance.
• Support students through FAFSA completion, verification, and award acceptance.
• Cleary explain loan terms, repayment obligations, and core financial literacy concepts to students and families, ensuring they understand the long-term impact of borrowing and budgeting.
• Provide guidance to help students resolve financial aid issues that may affect their ability to enroll or continue their education.

File Compliance & Processing

• Accurately package and process financial aid awards in full compliance with federal, state, and institutional regulations.
• Ensure student records are complete and up to date to facilitate timely and accurate disbursement of financial aid.
• Proactively identify and resolve inconsistencies in student accounts to maintain financial integrity.
• Stay informed on changes to financial aid laws, policies and best practices to ensure ongoing compliance and service excellence.

Student Retention & Success

• Initiate timely communication with students regarding documentation requirements, award status updates and available funding opportunities.
• Regularly review student accounts to ensure financial aid is applied accurately and disbursed on schedule.

Collaboration & Communication

• Work closely with academic and student services teams to deliver a cohesive and supportive student experience from start to finish.
• Foster professional, positive relationships with students, colleagues, and external agencies to support service excellence.
• Partner with National Team leadership, campus Financial Aid leaders, Sr. FAOs, and Directors of Financial Aid to enhance operational efficiency, improve student outcomes, and achieve department goals.
• Maintain detailed records of all student interactions and ensure financial aid documentation is accurate, complete and compliant.

At Arizona College of Nursing, we believe in a collaborative approach where all colleagues work together towards our shared goals. It's important to note that this list doesn't cover everything you'll be asked to do or need to do. We value adaptability and flexibility as we grow and evolve as an organization.

To perform this job successfully, an applicant must have professional demeanor, the ability to work independently, understand goals and deadlines and possess excellent communication and organizational skills.

 

Must Have

• High school diploma or equivalent.
• Minimum of 1 year of experience in financial aid, student services, customer service, or a related field.
• Strong customer service orientation with a genuine passion for helping others.
• Detail-focused with the ability to manage multiple priorities in a fast-paced environment.
• Excellent communication and counseling skills.
• Self-motivated and capable of working independently while thriving in a collaborative team environment.
• Must be eligible to enroll in the National Student Loan Data System (NSLDS)

Nice to Have

• Associate or bachelor’s degree in a relevant field.
• Prior experience in higher education or financial aid administration.
• Familiarity with Title IV regulations and institutional financial aid policies.
• An understanding of financial literacy principles and student loan repayment options.

Competitive pay and opportunities for professional development.
Dynamic organizational culture within a supportive working environment.
Rest and relaxation with generous PTO and holiday benefits.
Robust health and welfare benefits package including, but not limited to, medical, dental, and vision.
Preparation for the future with a 401(k) and company match.


For consideration, only online applications will be accepted. No phone calls, please.

Our schools prohibit discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, genetic information, veteran status, or any other status protected by applicable law to the extent prohibited by law.