Director, IT Service Delivery & Infrastructure

Arizona College of Nursing is a rapidly growing nursing school that transforms people’s lives by preparing them for careers in nursing and improving communities through the care its graduates provide.  As a leading nurse educator, Arizona College of Nursing offers students the opportunity to earn a bachelor’s in nursing in 3 years or less with qualified transfer credits. Our quality nursing curriculum prepares students for an in-demand career to help communities overcome the chronic, well-known, and increasing nursing shortage.  Through the execution of a targeted growth strategy, the college plans to meet the growing demand for nurses by launching campuses in markets where bachelor’s prepared nurses are needed.  

Putting students first, we are dedicated to providing students with an exceptional education in growing healthcare fields; teaching them relevant, required skills for today and the future. Our culture is positive, supportive, and collaborative. As a team, we continually embrace our core values:

Passion: We love helping others succeed.

Excellence: We strive to be the best.

Adaptability: We learn, in part, by trying new ideas.

Accountability: Adapt We own our results.

Integrity: We do the right thing.

Arizona College of Nursing is growing quickly, opening new campuses each year to support our continued growth and prepare the next generation of future nurses. Our students and faculty depend on reliable, responsive IT to support teaching and learning. We are seeking a service-focused, business-minded IT leader to transform our Infrastructure team into a high-performing, customer-first organization that scales with our growth.

This is not a traditional "heads-down IT" role. We need a leader who enjoys developing people, improving operations, and building relationships across the college. If you thrive on unlocking talent, driving accountability, and making IT a trusted partner for the business, this role is for you.

This role is primarily remote, requiring approximately one week of travel each month, with flexibility based on the college’s needs.

Key Responsibilities

Leadership & Team Development

• Lead and inspire the Infrastructure team, creating a culture of service, accountability, and continuous improvement.
• Mentor and develop team members, identifying strengths and unlocking hidden talent.
• Promote strong communication and collaboration across IT and with academic and operational leadership.

Service Delivery & Customer Experience

• Build strong, trusted relationships with faculty, staff, and campus leadership so that IT is seen as a reliable partner, and escalations are handled quickly and professionally when they arise.
• Ensure the team provides exceptional customer service, resolving issues with business impact in mind.
• Enhance the central support model to maximize remote resolution capabilities while developing strategies for hands-on support at campuses without local IT presence.
• Partner with IT and non-IT teams on cross-department initiatives and new campus launches.

Infrastructure Operations & Scalability

• Own internal infrastructure initiatives such as server upgrades, PC refreshes, and network improvements, ensuring they are executed efficiently and on schedule.
• Oversee the day-to-day operation of infrastructure services to ensure reliability and efficiency.
  Implement scalable processes and automation for onboarding and offboarding, monitoring, and routine operational tasks.

Metrics & Continuous Improvement

• Establish metrics, dashboards, and SLAs to drive team accountability and operational transparency.
• Reduce escalations to the CIO by proactively managing performance and improving service delivery.
• Identify opportunities to optimize processes and tools that support the rapid growth of 3 to 5 campuses per year.

Qualifications

• Proven experience leading IT infrastructure or operations teams in a service-focused environment.
• Strong leadership, communication, and relationship-building skills with both technical teams and business stakeholders.
• Experience implementing metrics, dashboards, and accountability frameworks for IT performance.
• Understanding of infrastructure fundamentals, including networks, servers, and end-user support, sufficient to lead teams and earn technical trust.
• Track record of team development, process improvement, and service culture transformation.

Why Join Us

• Lead a pivotal transformation in a growing, mission-driven higher education organization.
• Build a service-first team that directly impacts the experience of students and faculty.
• Enjoy the autonomy to shape the team, implement process improvements, and scale IT operations with our growth.

Must have:

• Bachelor’s degree required
• 7+ years in IT operations or infrastructure leadership with proven service delivery and team development experience.

What We Are Offering You:

• Competitive pay and opportunities for professional development.
• Dynamic organizational culture within a supportive working environment.
• Rest and relaxation with generous PTO and holiday benefits.
• Robust health and welfare benefits package including, but not limited to, medical, dental, and vision.
• Preparation for the future with a 401(k) and company match.

For consideration, only online applications will be accepted. No phone calls, please.

Our schools prohibit discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, genetic information, veteran status, or any other status protected by applicable law to the extent prohibited by law.